L2 Deskside Support Technician

Why Apply?

• Exceptional Work-Life Balance: Enjoy very low overtime (max ~10 hours per month).

• Flexible Working: Access to Flex Time and Work From Home (WFH) options after the 3-month probation period.

• Global Exposure: Connect with colleagues and global teams from the U.S., India, and China, enriching your international business experience.

What You will Do:

As a Deskside Support Technician, you will be the core technical resource for employees, handling more complex issues that Level 1 support cannot resolve.

• Provide Level 2 Help Desk support for all employees, primarily focusing on PCs, mobile devices, and associated programs.

• Perform effective troubleshooting and problem-solving for hardware, software, and other IT solutions.

• Install, configure, and maintain software and systems, ensuring adherence to all ICT and security best practices.

• Provide hands-on assistance and coordination with other technical teams as needed.

• Monitor system status to proactively improve performance and reliability.

Qualifications and Experience:

• Experience: 1-2 years of proven technical experience in an IT support environment, with a strong background in Level 2 or desktop/infrastructure support.

• Language: Business-level Japanese or higher proficiency is essential. You must also be comfortable reading and writing business-level English for international communications.

• Technical Knowledge: Working knowledge of IT systems, including Microsoft Business Software Applications.

• Soft Skills: Excellent customer service and communication skills, with the ability to interpret and follow written IT policies and procedures.