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Support Engineer - Hardware or Software Exclusive job
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 3.5 million yen ~ 8 million yen |
Work Style
Remote Work and WFH Casual Clothing Minimal Overtime Flex TimeJob Description
Provide Tier 1 and Tier 2 technical support to internal and external users
Troubleshoot software, hardware, or network-related issues
Escalate unresolved cases to engineering or senior IT teams
Assist with onboarding, user training, and system configuration
Document support cases and maintain up-to-date knowledge base articles
Communicate effectively with both Japanese and international teams
General Requirements
| Minimum Experience Level | Over 1 year |
| Career Level | Mid Career |
| Minimum English Level | Daily Conversation |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
Minimum 1 year of experience in technical support, helpdesk, or a similar role
Business-level Japanese (JLPT N2 or above)
Conversational to business-level English (depending on assignment)
Strong communication, troubleshooting, and organizational skills
Ability to work independently and as part of a distributed team
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 3.5 million yen ~ 8 million yen |
| Salary Bonuses | Bonuses included in indicated salary. |
| Industry | IT Consulting |
Job Category
- IT, Web and Communication > Technical Support
Company Details
| Company Type | Large Company (more than 300 employees) - International Company |
