IT Support Engineer - Osaka 大阪

• Provide regular scheduled and ad hoc support to systemsGo clients
• Follow instructions given by the Team Lead to complete regular onsite support tasks
• Troubleshoot internal IT infrastructure and network-related problems
• Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
• Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
• Set up, install, configure and test computer and network systems as needed to complete projects on schedule
• Assist sales team by collecting information on client systems and problems faced onsite
• Effectively communicate client status with Account Executives and primary engineers
• Utilize systemsGo’s processes and methodologies to provide a consistent and competent level of service to the client
• Actively build on IT and communication skills to improve on skill set and productivity

• Diploma/Degree in Computer Science/Information Technology preferred
• At least 3-5 years or more experience in an IT end-user support or services provider environment
• Experience with installing, maintaining and supporting office end user environment – PCs, Printers, etc.
• Basic knowledge on network infrastructure: structured cabling, circuits, network devices, etc.
• Customer Service – Able to describe issues clearly to end users and Clients’ Management. Summarise activities and results effectively communicate with clients regarding their requirements and concerns
• Work effectively in teams. Follow instructions and see them to completion in a timely fashion
• Able to work unsupervised and provide focused results
• Problem Solving – Ability to gather information; explore and eliminate alternatives; request and utilise assistance from other sources
• Strong Japanese skills (Business to Native)
• Intermediate or higher ability in English strongly preferred
• A desire to further your knowledge and abilities

Computer Skills

• Client system Microsoft certification
• Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
• Office 365 environment
• VC support experience on Cisco WebEx / Zooms Polycom etc
• Windows Server experience
• Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
• Networking experience (checkpoint firewall and HP switches is a plus)
• VDI
• Microsoft Azure management
• MDM
• Project management / coordination experience

Other Information (Important)

This person needs to have strong Japanese skill.  There may be an assignment where you need to move printers and PCs so someone who do not mind doing that labor work would be suitable.

Also need to use special printer (Zebra) so knowledge of it is a plus but training will be provided.

Initially IT will be combine with remote(home base) and go onsite visit support .

Please either apply through this site or send your confidential application (with your resume attached) to me directly at: daria.tang@systemsgo.asia