Customer Success Specialist - Global Payment | JPY 3M~

[Company Overview]

A publicly listed IT and communications enterprise specializing in digital interaction and customer support solutions. Operating across five global locations with an international team (roughly 50% foreign staff), core operations include 24/7 internet monitoring, social application customer support, web engagement services and AI/chatbot integration.

[Position & Responsibilities]

Provide customer success support for foreign-affiliated payment service platforms

• Manage customer interactions, onboarding support and service inquiries

• Perform operational support tasks associated with global payment solutions

• Scope of duties as assigned by the company

[Key Highlights]

• Urgent Hiring / Immediate & October Onboarding Available

• Inexperienced Applicants Welcome (open to career starters)

• Prime Location: Within a 5-minute walk from the train station

• Inclusive, international work culture with active working parents

[Mandatory Requirements]

• Japanese Level: Business Level (capable of writing formal business emails)

• English Level: TOEIC 650+ equivalent (reading & writing proficiency; speaking not strictly required)

• Experience: Customer-facing background (e.g., Sales, Office Admin, Customer Support, Hospitality, or Retail)

• PC & IT Literacy: Touch typing, business email standards, basic MS Office (Word, Excel, PowerPoint), and independent internet research skills

• Work Status: All nationalities welcome. Must hold current valid work authorization in Japan (new visa sponsorship not available; visa renewals supported).

[Preferred Qualifications]

• Experience utilizing PCs for personal, academic, or professional tasks

• Proactive attitude toward learning and developing IT skills