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Customer Success Specialist - Global Payment | JPY 3M~
| Hiring Company | Publicly Listed IT & Communications Enterprise |
| Location | Tokyo - 23 Wards, Shinagawa-ku |
| Job Type | Permanent Full-time |
| Salary | 3 million yen ~ 4 million yen |
Job Description
[Company Overview]
A publicly listed IT and communications enterprise specializing in digital interaction and customer support solutions. Operating across five global locations with an international team (roughly 50% foreign staff), core operations include 24/7 internet monitoring, social application customer support, web engagement services and AI/chatbot integration.
[Position & Responsibilities]
Provide customer success support for foreign-affiliated payment service platforms
• Manage customer interactions, onboarding support and service inquiries
• Perform operational support tasks associated with global payment solutions
• Scope of duties as assigned by the company
[Key Highlights]
• Urgent Hiring / Immediate & October Onboarding Available
• Inexperienced Applicants Welcome (open to career starters)
• Prime Location: Within a 5-minute walk from the train station
• Inclusive, international work culture with active working parents
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Entry Level |
| Minimum English Level | Business Level (Amount Used: English usage about 50%) |
| Minimum Japanese Level | Native |
| Minimum Education Level | High-School |
| Visa Status | Permission to work in Japan required |
Required Skills
[Mandatory Requirements]
• Japanese Level: Business Level (capable of writing formal business emails)
• English Level: TOEIC 650+ equivalent (reading & writing proficiency; speaking not strictly required)
• Experience: Customer-facing background (e.g., Sales, Office Admin, Customer Support, Hospitality, or Retail)
• PC & IT Literacy: Touch typing, business email standards, basic MS Office (Word, Excel, PowerPoint), and independent internet research skills
• Work Status: All nationalities welcome. Must hold current valid work authorization in Japan (new visa sponsorship not available; visa renewals supported).
[Preferred Qualifications]
• Experience utilizing PCs for personal, academic, or professional tasks
• Proactive attitude toward learning and developing IT skills
Job Location
- Tokyo - 23 Wards, Shinagawa-ku
- Yamanote Line Station
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 3 million yen ~ 4 million yen |
| Industry | Internet, Web Services |
Job Category
Company Details
| Company Type | Large Company (more than 300 employees) - International Company |
| Non-Japanese Ratio | About half Japanese |
