Senior Sales Engineer | Fully remote

• Provide technical support and manage relationships for enterprise clients, serving as a trusted advisor throughout the customer lifecycle.
• Collaborate with Sales and Solution teams during pre-sales engagements, including technical discussions, solution design, product demonstrations, and technical consultations.
• Guide customers through system integration, implementation, onboarding, and successful adoption of technology solutions.
• Gather customer feedback and business requirements, working closely with Product and Engineering teams to improve products and translate technical and business needs into actionable requirements.
• Act as the technical subject matter expert, developing a deep understanding of the platform and effectively communicating its capabilities to both technical and non-technical stakeholders.
• Lead technical sales activities, including discovery sessions, solution validation, technical presentations, proposal responses, and security or technical assessments.
• Develop customer-facing documentation, training materials, and sales enablement content to support product adoption and new feature releases.
• Drive customer success by providing ongoing technical guidance, resolving complex issues, and ensuring a high standard of customer support.

• Several years of experience supporting enterprise customers in a customer-facing technical role, such as technical support, implementation, solutions consulting, or pre-sales.
• Solid understanding of modern software applications, system integrations, and technical implementation processes, with the ability to troubleshoot and communicate technical concepts effectively.
• Strong communication skills in Japanese (native or business level), with the ability to build trusted relationships with customers and stakeholders in a professional business environment.
• Business-level English with the ability to collaborate effectively across global teams and communicate clearly with both technical and non-technical audiences.
• Ability to explain complex technical topics in a simple, customer-friendly manner.
• Strong organizational and project management skills, with the ability to manage multiple priorities, work independently, and deliver high-quality results in a fast-paced environment.
• Customer-focused mindset with strong problem-solving, analytical, and interpersonal skills.

Preferred:

• Experience working within financial services or another highly regulated industry.
• Familiarity with enterprise software, digital platforms, or technology solutions used by business customers.