Field Service Engineer Exclusive job

Please find attached JD for Field service engineer role.

For the first 6 months, the candidate will be trained in one of the following location: Kumamoto, Yamanashi, Miyagi, Iwate prefecture. then go back to Chitose, Hokkaido.

The candidate must have some experience in large machine maintenance , installation and trouble shooting as a field engineer , ideally 5 years, but open for 3yrs.

No. of positions: 5

Location:  Chitose city, Hokkaido, Japan  

Language: Japanese N2 or N3 level (Must), English (intermediate-business level)

Key Responsibilities

• Perform on-site installation, servicing, modification, and repair of semiconductor manufacturing equipment
• Conduct diagnostics, troubleshooting, preventive maintenance, and system repairs
• Maintain accurate service records and technical reports
• Coordinate with team members, supervisors, and customers to minimize equipment downtime
• Order, replace, and install equipment parts as needed
• Respond to emergency service calls and work flexible shifts, including weekends when required
• Provide operational and maintenance training to customer technicians
• Execute equipment upgrades and modifications as necessary
• Stay updated on tools and equipment through training, manuals, and technical resources
• Follow standard procedures to analyze issues and implement effective solutions
• Ensure proper use, maintenance, and security of company assets (e.g., tools, vehicles)
• Maintain professional conduct and compliance with on-site standards and policies
• Communicate effectively with customers to understand needs and resolve issues
• Build strong working relationships with internal teams and external stakeholders
• Collaborate in a team-oriented environment to ensure high customer satisfaction
• Adhere strictly to workplace safety standards and practices
• Handle engineering change requests (ECO) efficiently and maintain composure under pressure
• Perform additional duties as assigned
• Maintain confidentiality of company and customer information

Qualifications & Skills

• Bachelor’s degree in Engineering or related field
• Basic understanding of the semiconductor industry
• Ability to read and interpret technical drawings, mechanical diagrams, and electrical schematics
• Knowledge of gas systems used in semiconductor processes is a plus
• Strong troubleshooting and problem-solving skills
• Ability to follow detailed instructions in English accurately and consistently
• Good communication and interpersonal skills
• Team-oriented with the ability to collaborate effectively
• Willingness to work overtime and flexible schedules when required
• Cleanroom training and basic industry safety knowledge (preferred or to be acquired)
• High level of professionalism, reliability, and adaptability