CX Analytics Executive （Junior Manager）

【求人No NJB2394749】
ROLE SUMMARY
The Analytics Executive JP KR is responsible for analyzing the performance of consumer experience （CX） campaigns across Japan and Korea supporting the CX Analytics Manager in driving data insights to inform strategic decisions. This role plays a pivotal part in evaluating campaign effectiveness providing insights for optimization and collaborating closely with Global Business Services （GBS） to leverage data for continuous improvement.
ACCOUNTABILITIES
・ Analyze CX campaign performance identifying trends key drivers and opportunities for improvement.
・ Collaborate with GBS to ensure high quality data management and reporting enabling effective campaign evaluation.
・ Drive insights on return on investment （ROI） and net promoter score （NPS） for CX campaigns leveraging data to recommend resource allocation and future strategies.
・ Partner with internal teams to support data informed decision making focusing on optimizing consumer engagement.
・ Manage performance dashboards and other analytical tools to monitor campaign effectiveness and generate actionable insights.

EXPERIENCE SKILLS KNOWLEDGE
Essential:
・ 3 5 years of experience in data analytics preferably within a consumer experience or marketing environment.
・ Proven experience with performance measurement.
・ Strong analytical skills with the ability to interpret complex data.
・ Proficiency in data analysis tools and software （e.g. SQL Tableau or similar）.