【1000～1300万円】Service Manager 【食品加工機　国際的マーケットリーダー】

【求人No NJB2287059】
【職務概要】
飲料・食品メーカー向け産業機械のアフターサポートを行なうサービスエンジニアチームのマネージャーポジションです。約7名のチームのピープルマネジメントを担い、顧客へのサービス向上を行ないます。

【主要顧客】
大手食品メーカー （スターゼン、日東ベスト、伊藤ハム、ニチレイ）
飲料メーカー （森永乳業、タカナシ乳業など）

【製品例】
食品・飲料加工機（冷凍機、冷却器、オーブン、フライヤー、フルーツ搾汁機、充填機、殺菌機などのプロセス機器）

【レポートライン】
日本法人カントリーマネージャー

Main Responsibility
・ Manage the service team in Japan including technical supporting field service planning administration for service spare parts
・ To carry out Service Sales activities spare parts service ProCare Upgrades
・ Work closely with team improving the overall service performance of the company in the Japan region for FoodTech Processing equipment dealing with multinational firms as well as with local players
・ Drive and develop proactive service mindset delivering superior service to our customers
・ Participate in developing a 3 year strategic operational plan with quarterly forecast and action plan together with leadership
・ Work closely with the leadership on defining and deploying new processes to improve service operations in the region
・ Responsible to develop nurture and mentor the Japan team skill matrix competence gap analysis and competence development programs
・ Build strong relationship with other departments such as Project Management Applications Finance HR and the other Regional service teams
・ Working closely with sales management in Japan to expand the product portfolio offered in Asia Pacific
・ Be an integral part of the Key Account Management team in Japan
・ Visiting key customers at their HQ （Procurement Directors Engineering Industrial Directors etc.） and at their plants
・ Updating weekly reporting monthly sales and pipeline
・ Strongly engaged in working with the regional Service teams to improve supply chain of parts and recruitment and training of new engineers and specialists.

Number of Subordinates: 15

This position works closely with:
・ Customers
・ Service Sales and Sales Support people of JBT MAREL
・ Various Business Units of JBT MAREL
・ Projects team and project coordinators of JBT MAREL
・ Engineering locally equipment suppliers 3rd party supplier allied suppliers strategic partners
・ Business control Accounting
・ Project Management of equipment suppliers
・ Sales support of equipment suppliers
・ Application support of equipment suppliers

Budget / revenue responsibility ・ USD 4.5 million

・ 5 years of service team management experience
・ Business Level English