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Bilingual ServiceNow Engineer - Risk & Compliance Platforms
| Location | Tokyo - 23 Wards |
| Job Type | Temporary |
| Salary | 7 million yen ~ 8.5 million yen |
Job Description
Join a global technology team enhancing ServiceNow-based risk and compliance solutions across multiple regions. This role combines hands-on platform engineering with stakeholder collaboration to deliver reliable, scalable IRM and TPRM capabilities.
Client Details
A top-tier global financial services institution with a strong presence in Japan and international markets. The organization operates at scale, leveraging advanced technology platforms to support mission-critical risk and compliance functions.
Description
- Maintain high availability and performance of ServiceNow applications across regions
- Support design, development, and enhancement of IRM and TPRM solutions
- Collaborate with business and technical stakeholders to meet risk and compliance requirements
- Build dashboards, KRI/KPI reporting, and executive-level analytics
- Develop integrations with upstream and downstream systems via APIs and data pipelines
- Support platform upgrades, patching, and enhancement deployment
- Provide user support and training across risk management functions
- Contribute to continuous improvement of platform processes and service delivery
Job Offer
- Opportunity to work on global, high-impact risk and compliance platforms
- Exposure to cross-functional, international collaboration
- Career growth within ServiceNow and enterprise risk domains
- Supportive environment focused on learning and continuous improvement
- Hybrid working style in Tokyo
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Serena Wu on +81 3 6627 6137.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Fluent |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- 5+ years of ServiceNow development, administration, or support experience
- Strong JavaScript and ServiceNow scripting knowledge (e.g., Script Includes, GlideAjax, Business Rules, UI Policies)
- Hands-on experience with REST APIs, workflows, notifications, reporting, and access controls
- Experience with upgrades, maintenance, update sets, and data migrations
- Understanding of release and change management processes
- Strong troubleshooting and stakeholder communication skills
- Self-motivated, quality-driven, and eager to learn
- Professional working proficiency in both Japanese and English
- Experience with IRM, TPRM, or broader GRC frameworks
- ServiceNow certification (e.g., CIS)
- Knowledge of frameworks like SOX, NIST, ISO 27001, COBIT
- Experience with dashboards, reporting, risk analytics, and user adoption initiatives
- Familiarity with Linux/Windows environments
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Temporary |
| Salary | 7 million yen ~ 8.5 million yen |
| Industry | Securities |
