【Tokyo American Club】Member Services Concierge & Reception

【Position Highlights】

• Work in a highly international environment where English is used daily
• Support members from over 50 nationalities in one of Tokyo’s most prestigious private clubs
• Excellent opportunity to develop concierge, reception, and hospitality skills
• Multicultural workplace with employees from more than 25 countries
• Candidates with strong communication skills and hospitality mindset are welcome

【About Tokyo American Club】

Tokyo American Club is one of Japan’s most prestigious and long-established international private membership clubs.

The Club has long served as a hub for international business, cultural exchange, and social activities in Tokyo.

Members come from over 50 countries, and employees represent more than 25 nationalities, creating a truly multicultural and English-speaking work environment.

The Club provides premium facilities and services including dining, accommodation, fitness, recreation, and member support services.

【Position Summary】

As a Member Services Concierge / Receptionist, you will support daily member services operations while delivering high-quality hospitality to international members and guests.

You will handle concierge requests, guest studio reservations, phone and email inquiries, and front desk support in a fast-paced global environment.

This role is ideal for candidates who enjoy customer interaction and wish to build a long-term career in hospitality and international guest services.

【Key Responsibilities】

• Handle incoming phone calls and emails to the Club
• Transfer inquiries to appropriate departments when necessary
• Support daily operations of the Member Services team
• Assist members and guests with concierge requests and inquiries
• Manage Guest Studio reservations and related coordination
• Support reception and front desk operations
• Handle member requests requiring advanced communication and hospitality skills
• Coordinate with internal departments to ensure smooth guest experiences
• Provide professional and friendly customer service at all times

【Work Environment】

• English is used constantly in daily operations
• Multicultural workplace with international members and staff
• Premium hospitality environment in central Tokyo
• Flexible scheduling requests including weekends and holidays
• Supportive team-oriented atmosphere

【Who This Role Is For】

• Candidates with hospitality, customer service, or concierge experience
• People who enjoy interacting with international guests
• Professionals seeking to use English daily in the workplace
• Individuals with strong communication and multitasking skills
• Candidates interested in luxury hospitality and member services

【Location】

Azabudai, Minato-ku, Tokyo

7-minute walk from Azabu-Juban Station
(Namboku Line / Oedo Line)

10-minute walk from Kamiyacho Station
(Hibiya Line)

【Working Hours】

• Actual working hours: 7.5 hours/day
• Shift schedule between:
• 12:00 p.m. – 11:00 p.m.
• Shift system including weekends and national holidays

【Salary】

Annual salary: JPY 3,000,000 – 4,000,000

※Determined based on experience and skills

【Holidays】

• Shift-based schedule
• Paid vacation in accordance with Japanese labor law
• 3 days summer vacation
• New Year holidays (January 1–3)

【Benefits】

• Social insurance
• Retirement allowance
• Group life insurance
• Subsidized employee cafeteria
• (Azabudai location only)
• Transportation allowance
• Annual health check
• Annual employee appreciation party
• Uniform with cleaning service
• Flexible discussion regarding work style depending on candidate situation

【Required Qualifications】

• Experience in hospitality or customer service industries
• Ability to handle both guest-facing and administrative tasks
• Advanced English communication skills
• Intermediate to business-level Japanese communication skills
• Basic PC skills (Word / Excel / Outlook / reservation systems / POS systems)
• Valid working permission in Japan (Visa sponsorship is not available)

【Preferred Qualifications】

• Hospitality school or hospitality-related education background
• Experience in concierge, front desk, or reception operations
• Experience using reservation or POS systems
• Experience working in international environments
• Luxury hotel or private club experience

【Ideal Candidate】

• Friendly and professional communication style
• Strong hospitality mindset
• Ability to multitask in a fast-paced environment
• Comfortable working with international members and guests
• Team player with flexibility and attention to detail