ServiceNow 技術リーダー

Join a dynamic global team and help transform ambitious ideas into real-world impact. Collaborate with skilled professionals across different regions to help clients rethink how they leverage technology, drive growth, foster innovation, and build a more sustainable future. From strategy development to the creation of advanced solutions in AI, cloud, and data, you'll play a vital role in delivering meaningful results for businesses, communities, and your own career.

Main responsibilities:

Custom Application Development:
• Lead the design and development of custom applications on the ServiceNow platform using App Engine Studio and scoped applications.
• Translate complex business requirements into scalable and maintainable custom solutions.
• Ensure reusability, modularity, and adherence to ServiceNow development standards.
• Experience in developing ServiceNow applications for mobile devices.

Solution Design and Delivery:
• Collaborate with stakeholders, gather requirements, and design effective solutions across modules such as ITSM, CSM, and HRSD.
• Review and approve technical designs and implementation plans.
• Drive end-to-end delivery of ServiceNow solutions, including integration and automation.

Team Management:
• Guide and train ServiceNow developers and administrators.
• Coordinate development work and ensure timely delivery.
• Promote the practice of agile methodologies and continuous improvement.

Technical expertise:
• Customize and configure ServiceNow using JavaScript, Flow Designer, REST/SOAP API, and other scripting tools.

Stakeholder Engagement:
• Build strong relationships with business units and IT teams.
• Communicate technical concepts clearly to non-technical stakeholders.
• Demonstrate technical leadership during critical incidents and platform escalations.