IT Support Engineer｜Global Environment｜End-User Support

■ Job Title

IT Support Engineer (End-User Support / Workplace IT)

■ Job Summary

We are looking for an IT Support Engineer to provide end-user and workplace IT support. This role covers a wide range of responsibilities including device support, asset management, and project assistance.

■ Key Responsibilities

＜Workplace & End-User Support＞

• Provide support for PCs, laptops, mobile devices, and peripherals

• Assist with video conferencing systems, monitors, printers, phones, and projectors

• Install, configure, and maintain devices and standard software (Windows, Microsoft 365, iOS)

• Troubleshoot hardware, software, and connectivity issues

• Deliver friendly, customer-focused support to end users

• Support walk-up IT desks or kiosks as needed

＜Asset & Service Management＞

• Maintain and update asset inventory and CMDB records

• Handle tickets and service requests using ITSM systems

• Support inventory and spare parts management

• Perform device decommissioning and disk wiping

＜Projects & Teamwork＞

• Support small to medium IT projects

• Follow technical documentation and procedures

• Provide feedback to improve processes

• Collaborate with internal teams and external vendors

■ Requirements

＜Must Have＞

• 2–5 years of experience in IT support or similar roles

• Technical education (IT school, associate degree) or equivalent experience

• Basic to intermediate troubleshooting skills

• Willingness to learn and grow

• Good communication skills in local language and basic working English

• Customer-oriented, reliable, and well-organized

• Ability to work independently with clear instructions

＜Nice to Have＞

• CompTIA A+ or equivalent certification

■ Ideal Candidate

• Strong customer service mindset

• Team player with good collaboration skills

• Motivated to build a career in IT