PR/119222 | Workshop Manager

Position:   Workshop Manager

Location: Phatumwan, Bangkok

Responsibilities: 

Technical Management & Support 

• Provide technical leadership and high-level support for complex vehicle diagnoses, including:
• Advanced electronic systems (LIN, CAN, MOST, FlexRay) / HVAC systems / Transmission systems / High-performance engines.
• Support diagnosis and analysis of technical and warranty-related issues.
• Develop, review, and improve work processes and procedures in alignment with technical policies.  
• Release and manage technical information, repair manuals, and service bulletins.
• Update and publish technical documentation based on product and manufacturer information.  
• Plan and manage technical training programs for internal staff and external network members.
• Develop training curricula, certification programs, and technical competitions.
• Design and conduct internal training courses, such as: Vehicle diagnostics / Wheel alignment / Basic vehicle systems and technical knowledge
• Deliver technical skills training aligned with: Apprenticeship frameworks / Company career development pathways
• Develop training materials for short-term and long-term commercial courses.
• Provide basic and advanced technical support through hotline or remote assistance.
• Ensure timely and effective resolution of technical inquiries from internal teams and service partners.

Training Management (Internal & External) 

Technical Support Services 

Quality, Efficiency & Process Improvement

• Drive high first-time fix rates and reduce repeat repairs or returns. 

• Develop and implement Standard Operating Procedures (SOPs) to improve service quality and 

  efficiency. 

• Monitor and continuously improve technical performance standards.

Business & Team Support

• Support workshop strategy development to align with business and sales objectives. 

• Collaborate with sales and aftersales teams to support sales targets through technical expertise. 

• Build, mentor, and strengthen technical team capabilities. 

• Develop strong relationships with customers, service partners, and internal stakeholders.

Qualifications: 

• Strong background in automotive engineering, technical service, or service management.
• Hands-on experience with automotive diagnostic tools, such as: Xentry, ISID, VIDA OBD II, LAUNCH, AUTEL
• Solid knowledge of modern automotive technologies, including: Electric Vehicles (EV) / Hybrid systems
• Knowledge of high-performance engine tuning and automotive accessories.
• Strong problem-solving, communication, and training skills.