CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
【Global Customer Support 】At a Global Digital asset exchange
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 4 million yen ~ 8 million yen |
Job Description
Key Responsibilities
Global Customer Support Operations
- Execute and support customer support operations for overseas affiliated entities (EU and US)
- Respond to customer inquiries via email and other support channels (primarily in English)
- Provide ongoing customer account support and issue resolution
Account & Transaction Operations
- Review and process new account opening applications, including KYC verification
- Conduct screening and processing of cryptocurrency deposits and withdrawals
- Manage fiat currency deposit and withdrawal operations
Compliance & Monitoring
- Perform transaction monitoring and filtering
- Support continuous customer account management and compliance checks
- Ensure operations adhere to regulatory and internal compliance standards
Operational Documentation
- Prepare and update operational manuals and internal documentation
- Translate operational materials into English where required
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Fluent |
| Minimum Japanese Level | Business Level |
| Other Language | French - Daily Conversation |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
Requirements
Required Qualifications
- Minimum 3 years of experience in a financial institution, such as:
- Cryptocurrency exchanges
- Securities firms
- Banks or other financial services organizations
- Business-level English proficiency (reading, writing, and speaking)
- At least 1 year of professional experience working in English
Preferred Qualifications
- Basic knowledge of AML/CFT (Anti-Money Laundering / Countering the Financing of Terrorism)
- French language ability for business communication
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 4 million yen ~ 8 million yen |
| Industry | Other (Banking and Financial Services) |
