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Bilingual ServiceNow Expert
| Location | Tokyo - Other Areas |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
■Role and Job Description
• Provide pre-sales and post-sales technical information and support to customers considering implementing ServiceNow solutions.
• Provide technical consulting services to sales teams, including analyzing customer requirements and preparing technical proposals.
• Manage customer technical requirements from development phase to commercial release, ensuring alignment of client needs with ours solutions.
• Lead the RFI/RFQ process and gather required technical information.
• Maintain relationships with customer technical staff to drive new development opportunities.
• Assist with customer environment demonstrations and high-level architecture design, and technical presentations.
• Serve as a liaison between customers and our engineering department to resolve technical issues.
• Develop and maintain a technical knowledge base for ServiceNow solutions and assist with the creation of proposal tools.
• Assist with knowledge transfer and technical alignment for delivery teams to identify new business opportunities and achieve sales goals.
• Assist with escalated client issues and provide expertise.
General Requirements
| Minimum Experience Level | Over 6 years |
| Career Level | Mid Career |
| Minimum English Level | Basic |
| Minimum Japanese Level | Native |
| Minimum Education Level | High-School |
| Visa Status | Permission to work in Japan required |
Required Skills
Skills Required
• ServiceNow CMA or CTA
• Experience working in technical sales or related role
• 5+ years of experience in technical sales or consulting
• 5+ years of experience working with ServiceNow solutions in presales or project implementation
• Deep expertise in ServiceNow architecture, development, and management
• Excellent communication skills in English and Japanese (additional languages preferred)
Job Location
- Tokyo - Other Areas
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | IT Consulting |
