Bilingual ServiceNow Expert

■Role and Job Description

• Provide pre-sales and post-sales technical information and support to customers considering implementing ServiceNow solutions.

• Provide technical consulting services to sales teams, including analyzing customer requirements and preparing technical proposals.

• Manage customer technical requirements from development phase to commercial release, ensuring alignment of client needs with ours solutions.

• Lead the RFI/RFQ process and gather required technical information.

• Maintain relationships with customer technical staff to drive new development opportunities.

• Assist with customer environment demonstrations and high-level architecture design, and technical presentations. 

• Serve as a liaison between customers and our engineering department to resolve technical issues.

• Develop and maintain a technical knowledge base for ServiceNow solutions and assist with the creation of proposal tools.

• Assist with knowledge transfer and technical alignment for delivery teams to identify new business opportunities and achieve sales goals.

• Assist with escalated client issues and provide expertise.

Skills Required

• ServiceNow CMA or CTA

• Experience working in technical sales or related role

• 5+ years of experience in technical sales or consulting

• 5+ years of experience working with ServiceNow solutions in presales or project implementation

• Deep expertise in ServiceNow architecture, development, and management

• Excellent communication skills in English and Japanese (additional languages preferred)