PR/110089 | Service Engineer

Roles & Responsibilities for the Service EngineerPosition Summary 

The Service Engineer is responsible for installing, maintaining, and troubleshooting company equipment at client sites. The role ensures high-quality service delivery, customer satisfaction, and effective resolution of technical issues.

 Key Responsibilities 

• Install, test, and commission equipment at customer locations.

• Perform routine maintenance, inspections, and corrective repairs. 

• Diagnose and troubleshoot mechanical/electrical/technical issues. 

• Provide on-site and remote technical support to customers. 

• Conduct product demonstrations, training sessions, and operational guidance for users.

 • Prepare service reports, documentation, and maintenance logs. 

• Coordinate with the technical and sales teams for escalations and product improvements. 

• Ensure compliance with safety standards and company procedures.

 • Maintain tools, equipment, and spare parts inventory. 

• Build and maintain strong customer relationships through professional service delivery. Required Qualifications 

• Diploma/Degree in Engineering (Mechanical or related field).

 • 0–3 years of experience in equipment servicing (fresher profiles may also be considered). 

• Strong troubleshooting and analytical skills. 

• Knowledge of installation and maintenance processes. 

• Good communication and customer-handling skills. • Ability to travel frequently and work at client sites.

 • Basic computer knowledge (MS Office, reporting tools). 

Preferred Qualifications 

• Experience with industry-specific equipment (e.g., industrial refrigeration, cold storage). 

• Understanding of safety protocols and standards.

 • Ability to work independently with minimal supervision. 

Key Competencies 

• Field-based role with regular travel. 

• May require working in industrial, commercial, or remote locations depending on client needs.