PR/160181 | Technical Operations Manager

COMPANY OVERVIEW

A premier Malaysian ICT infrastructure specialist, primarily recognized for its expertise in Data Centre (DC) consultancy, design, and construction. Established in 1999, the company has evolved from a product distributor into a high-level technical consultancy capable of delivering Uptime Institute-certified facilities. 

• Manage and lead the Hawkeye department to deliver quality and efficient preventive
• Maintenance services and project implementation to our customers.
• Manage and Lead Hawkeye Software development team to continue develop DCIM software. 
• Maintain support services by meeting the customer’s Service Level Agreement (SLA) • terms and conditions 
• Handling customer complaints or any major incidents such as equipment and or system • failure.
• Set KPI for engineers and software developer and keep track on their performance.
• Ensure all engineers are observing and practice safety measure at all times. 
• Perform other work as instructed by superior when required.

• Candidate must possess at least Bachelor’s Degree in Electrical and Electronic Engineering or related field
• Be a team player, bringing can-do innovation and commitment to the support service and system development. 
• Preferably a manager specializing in managing complex Data Centre project delivery, lifecycle of software development, Data Centre operation or equivalent.
• Strong analytical skill, problem solving skill and interpersonal skill.
• Good organizer, ability to prioritize workload and work with tight deadline.