【Multinational Company】 Customer Service Coordinator Exclusive job

Who We Are:
Originally founded in Silicon Valley, USA in 1952, we've been a private, family-owned and
operated business since 1969. We are humbled by the long-term relationships with our
customers, earned through the packaging solutions we offer, including design, engineering,
testing, manufacturing, and fulfillment of custom and stock packaging

Job Summary:
We are seeking a detail-oriented and proactive professional to provide essential customer service while ensuring the smooth day-to-day operations of our Japan office. In this role, you will act as a key link between clients, internal teams, and international partners, helping to drive projects forward and support business growth. The position offers a mix of client-facing opportunities, administrative responsibilities, and the chance to contribute to both operational efficiency and the success of our sales initiatives.

Annual Salary:
4 million to 5 million Japanese yen.

Responsibilities and Duties:

• Coordinate internal and external stakeholders, both local and international, to arrange and manage projects from clients.
• Collaborate with branches, team members, and partner companies in various countries to execute projects and meet customer needs.
• Input data into the ERP system, and prepare or process invoices.
• Provide timely updates on project progress to the sales manager.
• Prepare and manage documents, such as meeting minutes and reports.
• Input sales and customer data.
• Handle phone and email correspondence and serve as the first point of contact for inquiries.

Requirements:

1.Proven experience in customer service, sales support/sales admin
2.A bachelor’s degree in business administration, Office Management, or a related field is preferred.
3.Strong organizational and multitasking skills with attention to detail.
4.Proficiency in handling office software and tools, such as MS Office.
5.Native level Japanese, business level English
6.Willingness to travel domestically and internationally as needed.