【IT Director】Global AI SaaS Company

This global SaaS company provides AI-driven and data-enabled solutions that power digital transformation for hospitality operators across the Asia-Pacific region and beyond. Its suite of products - including booking engines, AI chatbots, marketing automation, and payment solutions - is adopted by 8,000+ clients globally.

Following a successful listing on the Tokyo Stock Exchange Growth Market and several strategic acquisitions, the company is scaling rapidly. Strengthening its internal IT foundation and information security framework is now a top priority, and the team is seeking an IT Director to lead this critical transformation.

Responsibilities

• Lead group-wide IT strategy across information security, governance, internal DX, and IT operations.
• Drive the development and execution of security initiatives, including ISMS (ISO27001) certification and ongoing P-Mark management with external partners.
• Oversee internal digital transformation, optimizing workflows such as CRM, invoicing, and KPI visibility.
• Implement and enhance IT systems and infrastructure across global offices.
• Introduce and operationalize new technologies, including generative AI, to improve internal processes.
• Manage internal IT operations, including helpdesk setup, asset management, account governance, and documentation.
• Collaborate closely with global and cross-functional teams; manage outsourced IT partners where applicable.

• 5+ years of hands-on experience in information security, IT governance, or internal IT systems.
• Proven ability to lead IT implementations and process improvements in a business setting.
• Business-level proficiency in both Japanese (N1+) and English.
• Experience applying generative AI to business workflows.
• Bachelor’s degree or higher.
• Strong communication, analytical, and stakeholder-management skills.

Nice-to-Haves

• DX consulting background or in-house digital transformation experience.
• Experience building internal IT or security operations from scratch.
• Experience supporting or integrating IT across global locations.
• Vendor management and negotiation experience.
• Experience with system documentation, workflow design, or ITIL practices.

Why Join?

• High-impact, newly created leadership role shaping IT strategy, security, and infrastructure for a growing multinational organization.
• Fast-scaling SaaS company with strong market traction and 8,000+ hospitality clients across APAC.
• Strategic + hands-on balance - direct access to executives, ownership of critical initiatives, and room to design new systems from the ground up.
• Hybrid and flexible work style with a full flextime system (no core hours) and two required office days per week.
• Competitive compensation with potential stock option grants based on performance.
• Comprehensive benefits, social insurance coverage, commuting support, and PTO including paid leave from day one and year-end holidays.
• Clear opportunities for expansion into a larger global IT organization as the company continues its international growth.