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PR/159564 | Operations Support Executive
| Location | Malaysia, Pulau Pinang |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
- Assist HOD to handle end-to-end order management. Process customer order accurately and efficiently, including liaise with. Material Planner, Production, and Logistics Team to ensure customer’s order is being handled and arranged accordingly.
- Proactively update customer on order status and changes via email/phone.
- Coach and supervise a team of support and filed personnel while monitoring their performance to ensure smooth day-to-day operations.
- Participate in regular internal briefings to align on operational priorities and customer expectations.
- Monitor and oversee billing administration processes to ensure accuracy and timely invoicing for all relevant operations.
- Oversee the billing team to ensure verification of charges, resolve discrepancies, and maintain proper billing records.
- Build and maintain good relationships with customer ensure customer satisfaction. Proactively identify customer needs and suggest solutions to enhance their experience.
- Work closely with the internal team, Project Management and Sales Support teams to ensure the customer is served in alignment with the business direction.
- Monitor and analyse Operation Support process and develop improvement plan to enhance internal process flow and quality of customer service.
- Follow up on outstanding issues with internal teams to ensure prompt closure.
- Prepare Monthly/Weekly/Daily Report.
- Understand on the requirements for a QMS, including documented information, planning and determining process interactions.
- 3 – 5 Years of working experience in customer service/ account management or equivalent experience.
- Strong analytical skills.
- Proficient in Microsoft Excel (pivot tables, formulas for pricing), Word, and PowerPoint. Knowledge of ERP system such as Sage X3, SAP, or similar platform is an advantage.
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Privacy Policy Link: https://www.jac-recruitment.my/privacy-policy
Terms and Conditions Link: https://www.jac-recruitment.my/terms-of-use
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | None |
| Minimum Japanese Level | None |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Malaysia, Pulau Pinang
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Other |
