Manager, Developer Support Engineering Exclusive job

In this role, you will directly engage with customers to help them deepen their understanding of  and trust in Unity. Your work will act as a vital link between our partners and Unity's internal teams, ensuring that we consistently surpass expectations and push the boundaries of what's possible in gaming. Rest assured, you'll never be bored at Unity.

As a Manager, Developer Support Engineering, you're the fuel that keeps the whole operation ticking! You'll need a deep understanding of Unity's customers' development pathways, which you’ll use to help surface and solve people's issues and offer Unity's strategic support services to customers.

Strive for constant improvement both with our customers and within Unity. Set the bar high, ensuring we are always focused, on point, and delivering a world-class customer experience. You will enable an encouraging, inclusive culture and proactively seek to build a team with a diverse range of skills and experiences.
 

• Strategic business development in the game development community, developers and publishers in Japan.
• Supporting the managerial aspects of the growing DSE staff within our team.
• Coordination and communication support when our DSEs need to work in liaison with the other groups at Unity
• Coordination and communication with our supported customers as necessary.
• Proactively maintain excellent relations between the team and other departments within Unity

• Proven track record of leading high-performance engineering teams and business development skill and experience
• Candidates must have native Japanese and a high level of proficiency in English, with outstanding social and communication skills.
• Previous experience in the gaming industry, including games services or other related industries
• A highly-proactive and empathic sensibility and actively willing to listen to others.
• Willingness to travel both domestically and internationally