PR/117634 | IT Application Support

We are seeking a proactive and experienced IT Application Support to help maintain the stability and performance of enterprise software systems deployed in client environments.

Responsibilities:

• Monitor and troubleshoot software applications to ensure smooth operation and minimal downtime.

• Collaborate with internal technical teams and client-side support to resolve issues efficiently.

• Maintain service levels and ensure compliance with agreed SLAs.

• Analyze system behavior and recommend enhancements to improve functionality and user experience.

   

• Provide training and guidance to end-users, especially on new features and updates.

   

• Track and document configuration changes and schedule regular updates.

• Ensure strict adherence to client security policies while working within their infrastructure.

  
   

Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.

• Strong customer service orientation with excellent communication and interpersonal skills.

• Solid understanding of business processes and experience with enterprise systems such as ERP, CRM, or SCM.

• Prior experience in application support roles within enterprise or secure environments.

   

• Proficient in backend technologies like SQL and Java.

• Familiar with managing deployments, configuration tracking, and performance monitoring.

• Hands-on experience with enterprise application servers (e.g., IBM WebSphere or similar).