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Job ID : 1549323 Date Updated : July 8th, 2025

PR/094574 | IT Service Desk (Chinese Speaking)

Location Vietnam, Ho chi Minh
Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Description

Company and job overview

Our client is an IT company.

Job Responsibilities
  • Serve as the initial point of contact for technical support requests via phone, email, and support tickets.
  • Collaborate with team peers to provide best-in-class customer service for aligned tasks.
  • Provide first-line support for a variety of IT issues including hardware, software, network, and application-related problems.
  • Should have a basic understanding of Major Incident Management (MIM).
  • Experience with tools like ServiceNow, Genesys, BeyondTrust (Bomgar).
Job Requirements
  • 2-7 years of experience in Service Desk/Technical Support.
  • An ITIL certification is desirable.
  • Mandatory - Mandarin Language Certification: HSK Level 4+ and/or BCTL Advanced Level.
  • Provide support through Calls, Emails and self-service tickets and should be willing to work in 24*7 rotational shift environment.
  • Experience with advanced Active Directory, O365, software installation, Printers and other standard applications.
  • Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
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General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level Associate Degree/Diploma
Visa Status No permission to work in Japan required

Job Location

  • Vietnam, Ho chi Minh

Work Conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Industry IT Consulting

Job Category

  • Other > Other