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カスタマーサクセス (13398)
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 5 million yen ~ 8 million yen |
Job Description
・カスタマーサクセス部門の立ち上げ
カスタマーサクセスの業務定義、オペレーション設計の構築、KPI設計など
・オンボーディングの実施
「プロダクトが業務フローに組み込まれ、継続的に利活用される状態」を迅速に構築するための導入・運用支援
・プロダクトフィードバック
開発陣の顧客理解促進とプロダクト改善企画のサポート、顧客要望をもとにプロダクト開発部門への機能改善の提案
・営業部門との連携
顧客管理の仕組み構築
契約更新に向けたアプローチ・対応
※上記以外にも、ご経験・スキル・ご希望に合わせて業務をお任せいたします
General Requirements
| Minimum Experience Level | Over 1 year |
| Career Level | Mid Career |
| Minimum English Level | None |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
【必須スキル】
・日本語ネイティブレベル
・BtoB SaaSのカスタマーサクセス経験
【歓迎スキル】
・エンタープライズとの折衝経験
・カスタマーサクセスのオペレーション構築経験
・カスタマーサクセス部門の立ち上げ経験
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 5 million yen ~ 8 million yen |
| Industry | Internet, Web Services |
Job Category
- Customer Service, Secretary and Administration > Sales Assistant
- Customer Service, Secretary and Administration > Customer Service, Customer Success
- Sales > B2B Sales
