茨城県でデスクサイドサポートのお仕事/Deskside Support Engineer in Ibaraki

• Provide on-site and remote technical support to end-users for hardware, software, and network issues.

• Install, configure, and maintain desktop/laptop computers, printers, mobile devices, and other peripherals.

• Troubleshoot and resolve incidents related to operating systems (Windows/Mac), applications (MS Office, browsers, etc.), and basic network connectivity.

• Manage user accounts, permissions, and access in Active Directory and other systems.

• Escalate unresolved issues to higher-level support teams as necessary.

• Document issues, resolutions, and procedures using the ticketing system (e.g., ServiceNow, JIRA).

• Coordinate with vendors for hardware replacements or warranty claims.

• Support video conferencing systems and AV equipment as needed.

• Ensure compliance with company IT policies and procedures.

Technical Skills:

• Proven experience as a Deskside Support Engineer or similar role.

• Strong knowledge of Windows 10/11, Mac OS, Microsoft Office 365, and common enterprise applications.

• Familiarity with Active Directory, user provisioning, and basic networking (LAN, VPN, DNS, DHCP).

• Hands-on experience with hardware troubleshooting and replacement.

• Experience with remote support tools and ticketing systems.

Soft Skills:

• Excellent communication and interpersonal skills.

• Ability to work independently and manage multiple tasks effectively.

• Strong problem-solving and analytical abilities.

• Customer-oriented mindset with a proactive attitude.

Qualifications:

• Bachelor’s degree in IT, Computer Science, or a related field (preferred).

• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation (a plus).

Experience:

• Minimum 2–4 years of relevant IT support experience in a corporate environment.