PR/094875 | Branch Service Manager (MGR)

Company and Job Overview
JAC’s client is a leading bank in Asia, looking for a Branch Service Manager position.
Location: Ho Chi Minh City

Job Responsibilities

Branch Operations, Customer Services and Sales Referrals

• Support Head of Branch Service to ensure smooth running of daily branch operations/ controls.

• Responsible for delivering branch services, operation controls and sales referrals.

• Takes charge to drive service excellence and sales referral KPIs among team members.

• Maintains high standards of operational controls and audit compliance in the branch.

• Ensure all staff comply with both external and internal governance standards.

• Ensures branch achieve service delivery and issue resolution timelines.

   
   
  Branch Management

• Responsible for building bench strength of the team through training and upskilling.

• Manage overall resources of the branch to meet daily operational/ servicing needs.

• Assume responsibilities of transaction checker and registered key / combination holder.

   
   
  People Management

• Identify staff capabilities and identify skills gap. Provide guidance to staff on job performance with regular reviews.

• Career development plan for branch staff. Responsible for staff development, training and grooming.

• Responsible for staff appraisal and performance review.

• Perform staff counselling where required.

   
   
  Others:

• Project a professional image through high standard of personal grooming.

• Any other duties as assigned by Head of Branch Service.

Job Requirements

• A recognized tertiary education with at least 5 years’ experience in branch operations preferred.

• Strong leadership qualities in building an effective team.

• Excellent people management and communication skills.

• Highly motivated and driven.

• Strong customer service mindset and enjoy the challenge of meeting and exceeding customers’ expectations.

• A team player, with good communication and problem-solving skills.

• Effectively bilingual (written and spoken).

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