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IT Support Engineer Exclusive job
| Hiring Company | SmartIMS |
| Location | Available across Japan |
| Job Type | Contract |
| Salary | 3.5 million yen ~ 4.5 million yen |
Job Description
- Provide end-user support, diagnose issues, and troubleshoot complex technical problems.
- Maintain IT processes, document solutions, track recurring issues, and escalate as needed.
- Support office operations, vendor management, and scheduled/on-the-spot user training.
- Cover for IT staff during travel or leave.
- Maintain, install, and troubleshoot desktops, laptops, printers, servers, and A/V equipment.
- Coordinate with vendors/manufacturers for warranty and maintenance issues.
- Support standard and web-based software applications.
- Monitor and maintain networks, servers, LAN/WAN, and wireless environments.
- Provide remote access support for users, including mobile device connectivity and Microsoft 365 apps.
- Set up and manage video conferences and hybrid meetings, including AV equipment and presentation PCs.
- Provide IT support for workshops, conferences, and off-site events.
- Maintain IT asset records, software inventory, system configurations, and network diagrams.
- Manage office consumables and vendor records.
- Assist in data backup and recovery aligned with disaster recovery strategies.
- Log and resolve calls using ticketing systems (e.g., ServiceNow) and maintain SLA standards.
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Entry Level |
| Minimum English Level | Business Level (Amount Used: English usage about 75%) |
| Minimum Japanese Level | Daily Conversation |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
- Bachelor’s degree in Computer Science, IT, Engineering, or related field with a minimum of 3 years’ relevant experience; OR Associate’s degree with at least 5 years’ relevant experience.
- Conversational skills in Japanese and English (minimum TOEIC 800 / TOEFL iBT 90 / PBT 570).
- Experience providing on-site IT support and troubleshooting Windows 11, Microsoft 365 apps (Word, Excel, PowerPoint, Outlook, Teams, SharePoint), and web browsers (Chrome/Edge).
- Proficiency with Apple devices (iPhone, iPad, MacOS) and supporting desktops, laptops, printers, video conferencing, and hybrid meetings (Webex/Teams).
Job Location
- Available across Japan
Work Conditions
| Job Type | Contract |
| Salary | 3.5 million yen ~ 4.5 million yen |
| Industry | Bank, Trust Bank |
Job Category
Company Details
| Company Type | Large Company (more than 300 employees) - International Company |
| Non-Japanese Ratio | About half Japanese |
