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Job ID : 1323162 Date Updated : August 15th, 2022
In the middle of Metropolitan, Tokyo

Member Service Representative and Reception

Hiring Company Tokyo American Club/ well-known and highly reputed private club
Location Tokyo - 23 Wards, Minato-ku
Job Type Permanent Full-time
Salary Negotiable, based on experience

Work Style

Minimal Overtime

Job Description

Tokyo American Club is the most well-known and highly reputed private club in Japan. We have a 90 year history and have received international recognition such as Distinguished Clubs and Platinum Clubs of the World. Our 3,700 Members hail from over 60 countries around the world, and represent the top level of international business and society in Japan.

Tokyo American Club offers one of the most diverse and unique working environments for hospitality professionals in Tokyo.
As one of our 400 employees from more than 30 countries, you will be part of the team of a world-class organization that has been recognized as a Platinum City Club of the World and an Iconic Distinguished Club.

- Provide information regarding facilities, club events and seminars.
- Concierge roles.
- Dealing with inquiries (face to face/telephone).
- Cashier.
- Support Members’ lifestyle in Japan.

General Requirements

Minimum Experience Level Over 1 year
Career Level Mid Career
Minimum English Level Business Level (Amount Used: English usage about 75%)
Minimum Japanese Level Business Level
Minimum Education Level High-School or Below
Visa Status Permission to work in Japan required

Required Skills

Key Qualifications
• Experience: Must be familiar with hospitality industry (1-2 years experience required)
• English: Advanced level
• Japanese: Advanced level
• PC skills: Word, Excel, Outlook

Above high school graduates or Hospitality school / major preferred.


Working/Break Time: 5 days/week (Including weekends/national holidays)
Actual 7.5 hrs. / day between 5:30 am and 10:00 pm

Compensation and Benefits
Health insurance, pension, Employment insurance, industrial accident insurance
Retirement Allowance
Group Life Insurance
Staff Canteen at subsidized price
Commuting allowance (with tax-free upper limit)
Uniform with cleaning service (when applicable)
Annual Health Check
Annual Employee Recognition Party

Paid vacation in line with Japanese law
3 days summer vacation
New Year days of January 2nd and 3rd.

Job Location

  • Tokyo - 23 Wards, Minato-ku
  • Nanboku Line, Azabu Juban Station

Work Conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Work Hours According with shift, five days per week
Holidays Paid vacation in line with Japanese Labor Law

Job Category

  • Tourism, Travel & Hospitality > Hotel & Resort
  • Tourism, Travel & Hospitality > Leisure & Attraction
  • Administration / Office Support > Office Management & Coordination
  • Retail & Fashion > Other Retail & Fashion
  • Tourism, Travel & Hospitality > Travel Agent
Hiring Company Information

Tokyo American Club

Member Service Representative and Reception Job Information | Work in Japan · Jobs with International Companies · Jobs that Use English · CareerCross

Company Details

Company Type Small/Medium Company (300 employees or less) - International Company
Non-Japanese Ratio Majority Non-Japanese

Company Description

Tokyo American Club has been an integral part of the international community in Tokyo since its founding in 1928.

With 3,700 Members, drawn from 50-plus nations, the Club offers a diverse range of cultural, business and recreational activities and amenities in the heart of the Japanese capital.

The present facility, which was designed by lauded American architectural firm Pelli Clarke Pelli and opened on January 18, 2011, is the sixth incarnation of the Club.

The building was described by private club consultants the McMahon Group as “light years ahead of its U.S. counterparts” and “[as] quite possibly the finest private club facility in the world.”

Members enjoy access to world-class recreation facilities, including a roof-top pool, bowling alley, golf simulators, full-size gym, library, childcare center and spa, as well as a host of fitness, cultural and educational programs for all ages.

Besides being home to five restaurants, a bar and a seasonal café, the eight-story facility features seven overnight Guest Studios and superlative meeting, party and conference facilities.

In 2018, the Club was named in the Platinum City Clubs of the World top 100 list by the Club Leaders Forum. The accolade followed the Club's Distinguished Club recognition by the BoardRoom magazine the year before.

The US ambassador to Japan serves as the honorary president of the Club.