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| Deadline | May 8th, 2024 |
技術サポートエンジニア / Technical Support Engineer
| Hiring Company | コンタクトセンターソフトウェアソリューションプロバイダー/ Contact Center Solution Provider |
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Provide advanced technical support to customers via phone, online, chat, and email, using tools and advanced expertise to pull and effectively analyze logs, traces, packet captures, etc. Identify the root cause of the problem.
Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyze logs, traces, packet captures, etc. to determine root cause of issues
General Requirements
| Minimum Experience Level | Over 6 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level (Amount Used: English usage about 25%) |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
- Extensive work experience in a technical customer service role, preferably in a technical support capacity
- SaaS, telecommunications, contact center software, TCP/IP, HTTP, SFTP, scripting, load balancers, proxies, firewalls, relational databases (MSSQL) Experience and advanced knowledge of network technologies such as , Oracle, MySQL)
- Extensive work experience in a technical customer service role, preferably in a technical support capacity
- Experience working with and advanced knowledge of technologies such as SaaS, telecommunications, contact center software, networking technologies such as TCP/IP, HTTP, SFTP, scripting, load balancers, proxies, firewalls and Relational Databases (MSSQL, Oracle, MySQL)
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Software |
Job Category
- IT, Web and Communication > Business Analyst
- IT, Web and Communication > Software Developer
- IT, Web and Communication > System Architect
Company Details
| Company Type | Small/Medium Company (300 employees or less) - International Company |
| Non-Japanese Ratio | Majority Japanese |
