CareerCross Terms of Service (For Companies) - September 2026 version

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CareerCross Terms of Service (For Companies)

Version: September 1, 2026 Edition
Effective Date: September 1, 2026
Provider: CareerCross Co., Ltd. (hereinafter referred to as "the Company")

Article 1 (Applicability of these Terms)

These Terms shall apply to business entities that have entered into a service agreement with the Company for the use of the Service. (hereinafter referred to as the "Clients")

Article 2 (Definitions)

1. "CareerCross" means the collective term for the recruitment support website,the Basic Services, Optional Services, and other related services provided by the Company based on its Specified Information Provision Business and Paid Employment Placement Business.
2. "Users" means individuals who have registered their personal information with CareerCross for the purpose of seeking employment.

Article 3 (Formation of the Agreement)

The Service Agreement shall be formed when Clients submit an application in the manner prescribed by the Company and the Company approves such application after conducting a review. Clients may use the Service only if it agrees to these Terms.

Article 4 (Use of the Service)

The Clients shall comply with these Terms and may register and publish recruitment information through the Company-specific control panel or other means provided by the Company. The Clients shall not allow any third party to use the Service without the prior approval of the Company.

Article 5 (ID and Passwords)

1. The Company will issue IDs and other credentials to The Clients. The Clients shall appropriately manage their IDs and other credentials and shall not allow any third party to use them.
2. If The Clients provide their IDs and other credentials to a third-party system to access CareerCross, the Clients shall obtain the Company’s prior written approval.

Article 6 (Collection, Use, and Storage of Information Obtained)

The Company may collect, retain, store, and use information generated in connection with the Clients’ use of the Service (hereinafter referred to as “Collected Information”) to the extent necessary for the following purposes: provision, maintenance, and improvement of the Service; responding to inquiries; handling issues; preventing unauthorized use; ensuring security; understanding usage conditions; managing agreements; complying with applicable laws and regulations; confirming successful placements and other outcomes based on the Company’s Specified Information Provision Business and Paid Employment Placement Business; operational support provided by the Company (including viewing and recording message contents for these purposes); and other purposes necessary for the proper operation of the Service.

Collected Information mainly includes the following types of information (including, but not limited to):
(1) Conversation history related to applications and scout messages
(2) Memo history (including candidate memos, internal sharing memos, and other notes)
(3) History related to blocks and the list of blocked candidates
(4) Information related to email templates and sending settings
(5) Information related to job postings and job management operations (including content, settings, update history, and other related information)
(6) Information related to team assignments, user settings, and other related configurations
(7) Information related to bookmarks and bookmarked resumes and other documents

The Company may provide Collected Information to the Clients for the purpose of providing functions of the Service and supporting recruitment activities, and the Clients may use such Collected Information only within the scope of such purposes.

Examples of how Collected Information may be used include the following (including, but not limited to):

(1) Creating and managing user accounts (including accounts for individual representatives) for use by the Clients within their organizations
(2) As part of the use of employment placement services, confirming facts such as hiring (joining the company) and charging usage fees, placement fees, and other applicable fees based on agreements
(3) Reviewing applicant information and recommending or sharing such information with recruiting companies (clients)
(4) Editing, updating, publishing, and making available detailed job posting information
(5) Creating and sending communications, such as emails (including targeted emails), to candidates based on published job postings and target criteria
(6) Scouting candidates and communicating with candidates
(7) Requesting candidates to submit documents and managing the selection process (including scheduling interviews and other related activities)
(8) Bookmarking and managing candidates who may be potential targets for scouting
(9) Tracking and managing candidates’ selection progress (including interviews, offers, acceptance of offers, and other related stages)

The Company may determine the retention period of Collected Information at its discretion and may delete or erase such information after a certain period of time has elapsed. Since deleted information may not be recoverable, the Clients shall be responsible for retaining and backing up any information necessary for their own purposes.

The period of use of Collected Information (as a guideline for the retention period) shall be separately determined by the Company and disclosed through the Service.

The Company may create statistical data by processing Collected Information into a form that does not allow individuals to be identified, and may use such data for purposes including service improvement, quality enhancement, market analysis, machine learning, and other purposes.

The Clients may withdraw their consent regarding the handling of Collected Information (including its collection,  storage, and use pursuant to this Article). The clients  wishing to withdraw such consent shall submit a request to the inquiry contact specified in the preceding paragraph in the manner prescribed by the Company.

However, such withdrawal shall only take effect prospectively. The clients acknowledge in advance that the Company may retain and use Collected Information to the extent required by applicable laws and regulations or necessary for contractual purposes, and that depending on the nature of the withdrawal, the Clients  may no longer be able to use all or part of the Service.

The contact information for inquiries regarding Collected Information is as follows:
info@careercross.com

Article 7 (Handling of Application Information)

The clients shall use Application Information received from Users solely for the purpose of conducting recruitment activities and shall not use such information for any other purposes.

The clients shall treat Application Information as confidential and handle it with strict care. Except when providing such information to contractors with whom the Clients have entered into appropriate outsourcing agreements to the extent necessary for conducting recruitment activities, The clients shall not disclose or cause any unauthorized disclosure of Application Information to any third party without the consent of the relevant individual.

Article 8 (Confidentiality and Personal Information by the Company)

The Company shall treat confidential information and personal information as confidential information (hereinafter referred to as “Confidential Information”) and shall not disclose such information to any third party, except as set forth below. However, the Company may outsource the handling of such information to contractors to the extent necessary.

(1) Where disclosure is made to officers or employees of the Company or its subsidiaries to the extent necessary for performing the services under this Agreement
(2) Where disclosure is required by applicable laws and regulations
(3) Where the Company receives an order or request for disclosure from a government authority, court, or other public institution
(4) Where disclosure is made, to the extent necessary, to attorneys, certified public accountants, or other professionals who are legally obligated to maintain confidentiality
(5) Where the disclosing party has provided prior written consent

Article 9 (Suspension and Modification of the Service)

The Company may suspend the operation of the Service without prior notice in cases including maintenance, changes to specifications, unforeseen circumstances, delays in payment, violations of these Terms, or other similar situations.

Article 10 (Disclaimer and Limitation of Liability)

1. The Company shall not be liable for any damages incurred bythe Clients , except in cases where the Company’s intentional misconduct or gross negligence is evident.
2. Even in cases where the Company is liable pursuant to the preceding paragraph, the scope of such liability shall be limited to direct and actual ordinary damages incurred bythe Client, and the total amount of liability shall not exceed the amount of fees actually paid by the relevant Clients.
3. The Company does not guarantee the certainty of successful recruitment, the qualifications of applicants, the effectiveness of the Service, or any other results arising from the use of the Service.

Article 11 (Prohibition on Assignment of Rights and Obligations)

The Clients shall not assign, transfer, or otherwise dispose of their rights and obligations without the Company’s prior written consent.

Article 12 (Exclusion of Anti-Social Forces)

The parties represent and warrant that they are not Anti-Social Forces or otherwise fall under the category of Anti-Social Forces. In the event of a violation, the parties may terminate this Agreement without prior notice or demand.

Article 13 (Termination of the Agreement)

If the Clients  violate these Terms, has concerns regarding its creditworthiness, is subject to seizure or similar legal actions, engages in conduct that is inappropriate for recruitment activities, or attempts to avoid payment obligations through fraudulent means (including cases where the Clients using a success-fee-based service intentionally fails to report hiring), the Company may terminate this Agreement and may publicly disclose the name of such Clients and the facts of the violation through the Company’s website or by any other means.

Article 14 (Modification of these Terms)

The Company may modify these Terms in the event of amendments to laws and regulations, changes to specifications, or other reasonable necessities. In the event of any modification, the Company shall provide notice through the Service, and if the Clients use the Service after the effective date of the modification, such Clients shall be deemed to have agreed to the modification.

Article 15 (Language)

The official language of these Terms shall be Japanese, and any translations shall be provided for reference purposes only. In the event of any inconsistency or conflict between the Japanese version and any translated version, the Japanese version shall prevail and govern.