UX Researcher

This role offers the opportunity to shape connected services used by customers around the world through user-centered research, service design, and cross-functional collaboration. Working with global stakeholders across product planning, engineering, and marketing, you will help define future customer experiences and contribute to the development of innovative digital services.

Job Description
Design and execute user research activities, including interviews, behavioral observation, and other qualitative and quantitative research methods.
Identify user needs, pain points, and opportunities, translating insights into service concepts and experience improvements.
Develop customer journeys, experience models, service visions, and service requirements for new and existing offerings.
Plan and conduct user testing using prototypes and other validation methods, providing actionable recommendations for service enhancements.
Design and facilitate workshops involving stakeholders from multiple departments to align objectives and drive decision-making.
Prepare reports, communicate findings, and present recommendations to stakeholders across the organization.
Collaborate closely with planning, marketing, engineering, and other teams to support the development and evolution of connected services.

Employee Benefits:
Flexible work arrangements, including remote work options.
Open and collaborative work environment with a flexible dress code.
Opportunities to participate in design and research events to stay current with emerging methodologies and technologies.
Exposure to global projects and collaboration with international teams and customers.
Broad project involvement across multiple business functions, providing opportunities to expand expertise beyond a single domain.
Career development opportunities in service design, UX research, leadership, and management pathways within the organization.

At least three years of experience in service design, UX design, user research, or a related field.
Experience deriving actionable insights from qualitative and quantitative research and applying them to service improvements or new service concepts.
Experience designing end-to-end service experiences, including customer journey mapping.
Experience planning and facilitating workshops.
Experience participating in web or mobile application development projects and understanding of software development processes.
Ability to communicate effectively with diverse stakeholders and cross-functional teams.
English proficiency equivalent to TOEIC 600 or above.
Strong problem-solving skills and the ability to independently drive initiatives forward.