PR/120124 | SERVICE MANAGER - Automation Machinery

Position Overview:

Responsible for developing and growing the after-sales service business for automation and packaging machinery in the Pharmaceutical and Food & Beverage industries.

Key Responsibilities:

• Develop and maintain strong relationships with customers to ensure long-term satisfaction and business growth.

• Identify and drive service sales opportunities, including spare parts, upgrades, retrofit projects, inspections, and maintenance agreements.

• Act as the main commercial contact for after-sales service activities and customer inquiries.

• Coordinate service projects with customers, service engineers, headquarters, and internal departments.

• Prepare quotations, negotiate commercial terms, and convert opportunities into orders.

• Monitor project progress and ensure timely execution of service activities.

• Work closely with technical teams to address customer requirements and service issues.

• Gather customer feedback and implement actions to improve service quality and customer experience.

• Prepare and present service business reports, pipeline updates, and KPI performance to management.

• Support the implementation of service strategies to increase customer retention and recurring service revenue.

Qualifications

• Bachelor's degree in Mechanical Engineering, Mechatronics, Electrical Engineering, Industrial Engineering, or related field.

• Minimum 5 years of experience in after-sales service, project management, or customer account management.

• Experience in industrial automation, packaging machinery, food processing, pharmaceutical, or manufacturing industries.

• Strong customer relationship management and stakeholder management skills.

• Basic project management skills and ability to manage multiple projects simultaneously.

• Ability to understand technical concepts and communicate effectively with engineering teams and customers.

• Strong communication, negotiation, and presentation skills in both Thai and English.

• Self-motivated, proactive, and able to work independently as well as collaboratively across functions.

• Willingness to travel domestically and internationally when required. 

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