PR/120111 | Customer Service Representative (Chemicals / FMCG)

Position: Customer Service Representative (Hybrid Working)
Industry: Chemicals
Location: MRT Samyan

• Manage domestic and international sales orders in SAP from order entry to completion.

• Support customers across Thailand, Vietnam, Myanmar, Laos, Singapore, Malaysia, and other assigned markets.

• Coordinate with Sales, Production, Logistics, and Finance teams to ensure smooth order fulfillment and resolve issues promptly.

• Respond to customer inquiries, complaints, and service requests in a timely and professional manner.

• Ensure compliance with customer service standards, company policies, ICS, and ISO requirements.

• Make day-to-day operational decisions and escalate complex issues when necessary.

• Drive continuous improvement while maintaining a strong focus on performance, collaboration, and safety.

• Bachelor's degree in Business Administration, Logistics, International Business, or a related field.

• 3–5 years of Customer Service experience in a multinational company.

• Experience in the Chemicals or FMCG industry is preferred.

• Proficient in SAP.

• Strong English communication skills, both written and verbal.