Business Applications Consultant

As a consultant – Business Applications, you will be responsible for core activities including;

• Applies sound industry and cross-product knowledge to solve customer issues of medium complexity. 
• Demonstrates deep knowledge of processes and tools.  
• Ensures quality service delivery, partners on team goals, and manages timely resolutions within SLA/OLA standards  
• Takes initiatives to meet team goals and ensures efficient issue resolution.  
• Executes planned maintenance and improves customer satisfaction  
• Ensures meaningful and professional communication, meeting customer expectations.  
• Assists in training colleagues on domain-specific knowledge and tools.  
• Actively participates in knowledge-distribution activities and addresses documentation gaps  
• Expands internal and external networks, acting as a reference point within the team.  
• Takes on additional obligations and contributes to business development events.  
• Identifies opportunities for process enhancements and proposes improvements.  

• A university degree, or equivalent professional qualifications, in software/system engineering or IT operations 
• Naturally curious. gains a sound knowledge of support offerings, customer contracts, and R&D-supported versions.  
• Adaptable and quick to adjust to changes, with the ability to manage change within scope  
• Proactive communication and engaging with customers and stakeholders, following through on commitments.  
• Solid analytical skills to identify root causes and propose feasible solutions.  
• Good knowledge of support policies, scope, and customer offerings.