CS Key Account Role | Shibuya | up to 460k/ month

The role is Customer Service Key Account Executive, supporting Japanese customers within a global e‑commerce environment. This position focuses on delivering a high‑quality customer experience while collaborating closely with internal teams to ensure smooth and efficient cross‑border operations.

What you'll do

• Support Japanese customers via email, phone, and chat
• Handle and manage daily customer cases
• Communicate customer needs clearly with internal teams

What Makes This Role Attractive

• Fast career progression, with promotion possibilities in as little as 6 months
• Opportunity to work with motivated, like‑minded colleagues
• Clear paths for personal and professional growth

Requirements

• Minimum 2 years of customer service experience
• Native Japanese and intermediate to business‑level English
• Flexibility and adaptability in a fast‑paced environment
• Strong team‑oriented mindset