IT Support Technician for PC refresh Assignment

Key Responsibilities:

• PC Imaging & Network Configuration: Perform PC imaging and configure network devices to meet monthly demand targets.
• Data Wiping & Disposal: Wipe and dispose of PCs, network devices, hard disks, laptops, and mobile devices in compliance with the client's security standards. Complete data wiping within 20 days of equipment arrival.
• Data Destruction: Crush hard drives and SSDs from returned or malfunctioning devices. For specialized equipment, dismantle devices and destroy chips to ensure data cannot be recovered.
• Functional Testing: Use specialized software to perform functional tests on the client’s customized keyboards to check for defects.
• Troubleshooting & Testing: Handle ad hoc troubleshooting of PC images, servers, and router configurations when issues arise.
• Warehouse Operations: Carry out various warehouse activities such as cycle counting, inventory transfers between office and warehouse locations, receiving and inspecting purchase orders, and managing equipment for e-waste disposal or resale.
• Occasional Weekend Work: Support network equipment upgrades or replacements during rare weekend shifts (once or twice a year).
• Other Technical Duties: Complete additional technical tasks as requested by EIRE and the client.

Knowledge / Experience Requirements:

• Technical knowledge for assembling/dis-assembling, diagnosing and repairing or re-furbishing computer hardware (including servers, network switches/routers, storage and other devices or appliances).
• Experience working in a high-volume, operations or process- and deadline-driven production job role.

Language Requirements:

• English: Verbal and written (must)
• Japanese: Verbal (preferred)