[Chitose Airport] Network Engineer – Level 1

Job Summary:
We are seeking a motivated Level 1 Network Engineer to provide on-site support and maintenance for client airport systems at Chitose Airport (CTS). The ideal candidate should possess intermediate-level IT knowledge with hands-on experience in Windows Server environments and TCP/IP network troubleshooting.

You will be responsible for ensuring the smooth operation, monitoring, and maintenance of mission-critical client systems including CUTE, CUSS, eGate, PFM, and BPM infrastructure.

Key Responsibilities:

• Perform daily monitoring, maintenance, and troubleshooting of client systems, including:
• CUTE (Common Use Terminal Equipment) – 262 units
• CUSS (Common Use Self Service) – 38 units
• eGate – 6 units
• PFM & BPM – Support included
• Diagnose and resolve network and system incidents related to hardware, software, and connectivity.
• Coordinate with Level 2/3 engineers and the client’s remote support team for escalations.
• Conduct system health checks, performance monitoring, and preventive maintenance.
• Support end users with incident reporting, ticketing, and resolution tracking.
• Maintain accurate documentation of configuration, incidents, and asset updates.

Technical Requirements:

• Intermediate-level knowledge of Windows Server administration and TCP/IP networking.
• Understanding of LAN/WAN concepts, switching, routing, and network devices.
• Basic troubleshooting skills for hardware, OS, and peripheral devices.
• Familiarity with client systems or airport IT environments is a strong advantage.
• Qualifications & Experience:
• Diploma or Bachelor’s degree in IT, Computer Science, or related field.
• 1–3 years of experience in IT support or network administration.
• Relevant certifications (e.g., CompTIA Network+, MCSA, CCNA) preferred.

Soft Skills:

• Strong communication and teamwork abilities.
• Proactive attitude with keen attention to detail.
• Able to work under pressure in airport operational environments.
• Work Schedule:
• Shift-based support (including weekends and holidays as required).