【Senior Customer Engineer】Global Industry Leader

This global industry-leading software development tool provider - from developers for developers - trusted by global innovators like Spotify, Adobe, and Meta, is seeking a Senior Customer Engineer to join its growing APAC team.

This is a customer-facing technical role that bridges pre-sales, post-sales, and solution delivery. The ideal candidate combines strong technical expertise in CI/CD, DevOps, or software engineering with the ability to engage directly with enterprise clients.

You’ll collaborate with account executives and customer success managers to guide clients through the technical evaluation, proof-of-concept, and adoption phases - ensuring their long-term success with the platform.

Key Responsibilities:

• Lead technical demonstrations, PoCs, and integrations into customer environments.
• Advise enterprise clients on DevOps best practices
• Conduct in-depth technical consultations, identifying customer challenges and tailoring solutions.
• Deliver training sessions, workshops, and technical enablement to customers and partners.
• Partner with Sales, Customer Success, and Product teams to translate customer feedback into improvements.
• Represent the company at industry events, webinars, and conferences across APAC.

Why Join

• Work with one of the world’s most widely adopted development tool companies
• Collaborate with an international, hybrid team
• Engage directly with global enterprise customers, influencing software delivery outcomes across industries
• Competitive total compensation (base + variable), stock options, and learning/wellness stipends
• Flexible, remote-friendly work culture with opportunities for regional travel and clear career growth plans

Required Skills & Experience:

• 5–10 years of experience as an engineer in software development, DevOps, or CI/CD.
• Proven success in a technical pre-sales or customer-facing engineering role (e.g., Sales Engineer, Solutions Engineer, Customer Success Engineer).
• Deep understanding of modern software delivery pipelines, CI/CD concepts, and DevOps tools.
• Hands-on experience with Docker, Linux containers, and scripting languages (Python, Bash, etc.).
• Strong presentation and communication skills in both technical and business contexts.
• Ability to work independently in a global, cross-functional team.
• Bilingual proficiency (English/Japanese) and familiarity with APAC enterprise environments.

Nice-to-Have:

• Experience with mobile app development (iOS or Android).
• Knowledge of infrastructure, networking, or cloud security.