System Ops Analyst & Scrum Master (Data Platforms)

A high-visibility role at the intersection of IT and business - a unique opportunity to combine Agile delivery leadership with hands-on operational impact in one of the world’s leading pharmaceutical companies.
If you’re excited by the idea of blending Scrum leadership with real-world operational problem-solving—this role offers both variety and impact.

Location: Tokyo, Japan (Hybrid/Remote)
Department: Enterprise Data, AI & Platforms – IT
Client Company: Global Pharmaceuticals Firm

What You’ll Do

• Lead Agile ceremonies (sprint planning, stand-ups, retrospectives) and drive process optimization using JIRA/Confluence.
• Partner with the product owner to prioritize backlog and guide the development team.
• Monitor sprint execution, report progress, and promote best practices in Scrum.
• Manage day-to-day platform operations, including incident/problem management with ServiceNow.
• Act as the bridge between external vendors (mainly in India) and internal teams, ensuring smooth delivery and operations.
• Oversee access and license management for system users.
• Communicate with end users through announcements, updates, and a knowledge base.

What We’re Looking For

• Native-level Japanese and business-level English.
• Experience in IT project management or PMO roles, with strong communication skills.
• A proactive, independent approach with a strong sense of ownership.

Bonus Points For:

• Experience as a Scrum Master, Application Developer, or Business Analyst.
• Knowledge of data analytics platforms (databases, Tableau, self-service tools).
• Understanding of pharmaceutical business processes.