NEW: Customer Service & Operations - Fintech Firm!

The roles entails handling operational tasks and providing support for customer's subscriptions and other service request.

Client Details

Our client is an international Fintech company in the insurance space.

Description

The roles entails handling operational tasks and providing support for customer's subscriptions and other service request. Among the main responsibilities:

▪ Communicate with customers and service providers to support with inquiries and resolve claims

▪ Prepare and arrange packaging shipments to customers

▪ Communicate with repair service providers for repair cases.

▪ Prepare operations reports

Job Offer

• The chance to directly impact the local business and to communicate directly with upper management abroad
• A professional and dynamic work culture.
• An international job scope.

• A standard M-F 9am to 6pm schedule with WFH allowed (after probation)

This is a fantastic opportunity for the right candidate to make their mark within a large organization in the Financial Services industry. We encourage all interested and qualified individuals to apply.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.

A successful candidate should possess the following qualifications in order to success in the role:

1. Having an experience in Call center/Customer service
2. Can communicate in English at a good business level
3. High business level of Japanese