技術サポートエンジニア / Technical Support Engineer

Provide advanced technical support to customers via phone, online, chat, and email, using tools and advanced expertise to pull and effectively analyze logs, traces, packet captures, etc. Identify the root cause of the problem.

Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyze logs, traces, packet captures, etc. to determine root cause of issues

- Extensive work experience in a technical customer service role, preferably in a technical support capacity
- SaaS, telecommunications, contact center software, TCP/IP, HTTP, SFTP, scripting, load balancers, proxies, firewalls, relational databases (MSSQL) Experience and advanced knowledge of network technologies such as , Oracle, MySQL)

- Extensive work experience in a technical customer service role, preferably in a technical support capacity
- Experience working with and advanced knowledge of technologies such as SaaS, telecommunications, contact center software, networking technologies such as TCP/IP, HTTP, SFTP, scripting, load balancers, proxies, firewalls and Relational Databases (MSSQL, Oracle, MySQL)