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Job ID : 270303 Date Updated : May 21st, 2024
Customer facing Desktop/Network Support

Field Services Engineer / Technical Customer Support

Hiring Company EIRE Systems K.K.
Location Tokyo - 23 Wards, Chiyoda-ku
Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Description

EIRE Systems is looking to hire a Japanese and English speaking Technical Support Engineer with a passion for providing outstanding customer service and the desire to learn and develop technical skills.  

As a Field Service Engineer, you will work as part of a team supporting financial industry customers in and around the Tokyo area.

In this highly interactive Technical Support role you will utilize your Japanese/English communication skills, while working with and supporting industry leading technology tools within a dynamic fast-paced international environment.

We are looking for a candidate who has a desire to learn and develop their technical knowledge and who are flexible to perform technical support tasks at various office and data center sites across the central Tokyo area. 

You’ll be given the opportunity to gain invaluable technical and customer service experience. You’ll work with a fun, like-minded team in a very multi-cultural setting and gain exposure to many great new technologies used by the finance / banking industry.


Job Description:

  • Installing and servicing PC hardware and related equipment at customer sites
  • Solving customers’ software and basic networking / connectivity problems by phone and though on-site visits to the customer site, as required.
  • Training/educating customers about how they can better utilize the technology
  • Arranging delivery and removal of equipment, including related coordination and administrative tasks
  • Providing outstanding service to corporate enterprise customers



The candidate will work in the central Tokyo area. Candidates should be based in Japan and available for interview at short notice.

General Requirements

Minimum Experience Level Over 1 year
Career Level Entry Level
Minimum English Level Business Level
Minimum Japanese Level Fluent
Minimum Education Level Technical/Vocational College
Visa Status Permission to work in Japan required

Required Skills

  • Some experience supporting Windows computers, ideally in a business environment
  • A customer service oriented background with experience solving customer technology problems face-to-face, over the phone or via remote access tools.
  • Confident customer-facing inter-personal communication skills, plus professional written and verbal  skills in both Japanese and English
  • A positive attitude and commitment to offering excellent customer service
  • Knowledge for setting up network hardware or basic understanding of network circuits (nice to have)

Job Location

  • Tokyo - 23 Wards, Chiyoda-ku
  • Yamanote Line Station

Work Conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Job Division IT support
Industry Other (Banking and Financial Services)

Job Category

  • IT, Web and Communication > Technical Support
  • IT, Web and Communication > Server Administrator
  • IT, Web and Communication > Network Engineer

Company Details

Company Type International Company
Non-Japanese Ratio About half Japanese