Field Service Engineer

Key Responsibilities
1. On-site Commissioning Coordination
Develop commissioning schedules based on customer timelines after equipment delivery
Coordinate China-based technical engineers and suppliers (PCS, EMS) for on-site commissioning
Act as a communication bridge among customers, suppliers, and technical teams (Japan?China coordination)
Track commissioning progress to ensure timely project execution
2. On-site Support & Execution
Accompany and support China-based engineers on-site (driving required)
Assist with basic on-site operations, inspections, and preparation work
Understand basic system structure (battery, PCS, EMS, etc.) and support troubleshooting
3. After-Sales & Troubleshooting
Serve as the on-site service contact during the O&M phase
Travel independently to project sites for initial issue diagnosis
Collaborate with China-based technical teams for remote support and resolution
Coordinate suppliers or service vendors for on-site repair work
4. Reporting & Customer Communication
Prepare site reports (fault reports, service reports, etc.) for customers
Communicate progress and resolution results to customers
Maintain strong customer relationships

Employee Benefits:
Health Insurance (健康保険)
Employees' Pension Insurance (厚生年金保険)
Employment Insurance (雇用保険)
Workers' Accident Compensation Insurance (労災保険)
Paid Annual Leave (有給休暇)
Statutory Rest Days / Holidays

Must-Have
Japanese, able to act as the primary on-site communication window
Basic knowledge of electrical systems or energy storage systems (no deep expertise required, but able to understand system structure)
Willingness to travel frequently and work on-site
Valid Japanese driver’s license with strong driving skills
Strong communication, coordination, and execution skills
Preferred
On-site experience in energy storage, solar, or electrical equipment
Familiarity with PCS, EMS systems
Knowledge of IT/communication (networking, VPN, remote access, etc.)
Experience working on-site in Japan (construction, commissioning, O&M, etc.)
Electrical certifications (e.g., electrician license in Japan)
Role Highlights
Field-based role with travel to project sites across Japan
Focus on coordination and execution rather than deep technical decision-making (handled by HQ)
Key communication bridge between Japan and China teams
Fast-paced commissioning phase requiring multi-party coordination
Opportunity to independently handle on-site issues during O&M phase
Requires driving to transport engineers to project sites
Excellent opportunity to gain hands-on experience in ESS systems and field engineering