Technical Application Consultant

≪Job Description & Position Highlights≫

• Responsible for technical support, design implementation support, and quality assurance for industrial connectivity products
• Utilize your technical knowledge to understand customer challenges and propose optimal solutions
• Work at a global technology and manufacturing company, collaborating with sales, engineering, and marketing teams to contribute to market strategy
• Comprehensive benefits package including personalized career planning, training programs, high-quality IT equipment, and full social insurance coverage

【Job Responsibilities】
Provide advanced technical support for Sales on customer inquiries, offer application and design-in support to key customers, assist with digital service integration, maintain the technical support database, support customer TechDays, address quality issues in meetings, and gather competitor insights for the GBU.

＜Job Responsibilities＞

• Serve as second/ third line of support to Sales for technical customer inquiries across all HARTING portfolio (EL/EC/HCS)
• Offer application driven support as well as design-in support to medium to large customers
• Identification of customizing opportunities and hand over to HCS Project Management Team.
• Support Frontline Sales by launching digital services due to integration in support cases.
• Maintain and provide a technical support knowledge database to increase efficiency
• Supports the TechDay with support from KAM/FSE towards large accounts
• Supports quality complaint handling, focusing on product related issues, in line w/ global complaint handling process.
• Collect competitor information based on products and feedback for GBU
• Preparation/creation of product change notifications/product discontinuations based on GBU information
• Continuous competence development of direct colleagues in the Technical Application Consultant by exchanging experiences

＜Hierarchy Level＞
Professional

＜Position Area＞
Production Specialist

＜Good reasons to get started at HARTING＞

• Development opportunities:
   -Individual development and career plan, customized further training
• Fair compensation:
   -With us, you will be appropriately rewarded for your performance and commitment
• Social insurance coverage:
   -Includes pension and health insurance for employees, employment insurance and labor insurance
• Staff insurance coverage
• Good IT equipment:
   -High-quality technical equipment for efficient and comfortable working
• Great colleagues:
   -Our dedicated, creative, and helpful colleagues value open communication, support each other, and collaborate on innovative solutions
• Be a key player:
   -Play an important role within a growing, global, family-owned technology manufacturing company.

【Employment Type】
Full-time / Permanent

【Salary】
Based on experience and skill level

【Working Hours】
In accordance with company regulations

【Work Location】
Yokohama, Japan

【Holidays & Leave】
In accordance with company regulations

【Benefits & Welfare】
In accordance with company regulations

【Qualifications】

• Bachelor's degree in a relevant field (e.g., Engineering, Business, Marketing, or Information Technology), or equivalent professional/specialized training
• Note: Extensive relevant experience and demonstrated expertise may be considered in lieu of a formal degree
• Minimum 3 years of hands-on experience in application engineering or technical sales support
• Strong understanding of industrial connectivity, automation, or related technical markets, including industry trends, standards, and customer applications
• Experience with CRM systems, digital configurators, and online support platforms
• Proficiency in Microsoft Office 365 (Excel, PowerPoint, Word, Teams, and Outlook) for documentation, presentations, and collaboration
• Ability to rapidly develop deep product expertise and translate it into clear customer value
• Customer-oriented and consultative mindset, with the ability to understand customer needs and provide tailored technical solutions
• Ability to develop and execute market-oriented strategies for product positioning and customer engagement within industrial B2B environments
• Ability to collaborate effectively across local and regional cross-functional teams, including Sales, Engineering, and Marketing
• Excellent communication skills in both English and Japanese (verbal and written), able to engage technical and non-technical audiences alike