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PR/110690 | Customer Quality
| Location | India, Chennai |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Act as the primary quality liaison for customers, ensuring timely and effective issue resolution.
Manage customer complaints and warranty claims, driving customer satisfaction.
Lead root cause investigations using structured problem-solving methodologies, including 5 Why, Fishbone, and 8D.
Prepare, review, and submit comprehensive 8D reports to customers.
Coordinate and support customer visits, audits, and quality reviews.
Drive implementation of corrective and preventive actions (CAPA) to eliminate recurring issues.
Monitor and analyze customer quality metrics, including PPM, complaints, and field performance.
Support APQP, PPAP, FMEA, SPC, MSA, and Control Plan activities throughout product development and production.
Ensure compliance with IATF 16949 standards and specific customer quality requirements.
Notice: By submitting an application for this position, you acknowledge and consent to the disclosure of your personal information to the Privacy Policy and Terms and Conditions, for the purpose of recruitment and candidate evaluation.
Privacy Policy Link: https://www.jac-recruitment.in/privacy-policy
Terms and Conditions Link: https://www.jac-recruitment.in/terms-of-use
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | None |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- India, Chennai
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Other (Manufacturing) |
