PR/087568 | Field Service Engineer (m / f / d)

Field Service Support:

• Perform installations, repairs, preventative maintenance, and calibrations of mask inspection equipment at customer sites

• Responds to customer service calls to assess and address technical issues or inquiries.

• Provides over-the-phone consultation and remote troubleshooting support when needed

• Escalate unresolved issues to second-line support while ensuring detailed documentation is passed along (e.g., field service reports, work orders, system problem logs)

• Establishes and manages a local maintenance service structure to ensure reliable service delivery.

• Trains customers on the operation, safety, and maintenance of company's equipment.

• Supports customer application needs and serves as a liaison between customers and software/application engineers in Japan.

• Submits detailed service reports, weekly updates, and administrative reports in a timely manner.

• Contribute to knowledge sharing across the service team, including best-known methods and process insights

• Mentor and coach junior engineers on technical procedures and site activities

• Ensures proper handling and inventory of company parts and tools

• Maintains a clean and safe working environment at all times, including customer sites.

• Proactively seeks ways to improve service efficiency and reduce cost

• Maintains ethical standards and professionalism in all interactions

• Communicates effectively with customers, internal staff, and international teams

• Performs other related duties and projects as assigned by management

   

• Prior experience with installation and service of capital semiconductor equipment preferred
• Proficiency in troubleshooting systems with optics, lasers, robotics, and precision mechanics
• Ability to read electrical and mechanical schematics, and knowledge of pneumatics, hydraulics, electronics, vacuum and/or thermodynamics
• Strong knowledge of hand tools and proper usage, including a digital multimeter
• Strong analytical skills and attention to detail in problem-solving
• Ability to work independently under minimal supervision and thrive in fast-paced customer environments
• Ability to work in collaboration with international teams

• Excellent communication and interpersonal skills

• Flexibility for domestic/overseas travel for training and tool support (Several 3 month trainings overseas)

• Travel up to 50% by plane and car

• Degree in Electrical Engineering, Mechanical Engineering, or equivalent combination of education and experience.2+ years of work experience in semiconductor industry or another equipment support industry