CR/118703 | IT Support Officer

Company Overview
A company is hiring for an IT Support Officer position. The organisation operates in an international environment and is seeking a motivated IT professional who is keen to develop their career within a financial services setting. The role offers broad exposure to end-user support, cloud technologies, cybersecurity, infrastructure, business applications, and IT projects.

Job Description

• Provide first-line IT support to users both remotely and in person, ensuring effective resolution of day-to-day technical issues.

• Configure, maintain, and support laptops, desktops, mobile devices, and other IT equipment.

• Support Microsoft Windows and Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.

• Assist with user onboarding and offboarding activities, including account setup and equipment preparation.

• Support cloud-based administration activities involving Microsoft Intune, Entra ID, and related technologies.

• Maintain IT assets, documentation, procedures, and records while carrying out routine maintenance, checks, and updates.

• Contribute to IT projects, technology deployments, system upgrades, vendor coordination, and good IT security practices across the organisation.
   

Qualifications

• Degree in IT, Computer Science, or a related discipline.

• Good understanding of Microsoft Windows operating systems and PC and server hardware.

• Good understanding of networking, IT infrastructure, and cloud technologies.

• Good knowledge of Microsoft Office and Microsoft 365 applications.

• Strong problem-solving skills with excellent organisational skills and attention to detail.

• Excellent interpersonal, written, and verbal communication skills.

• Positive, professional, and approachable attitude with a strong willingness to learn and develop technically.

• Comfortable supporting users at all levels, working independently, and escalating issues when appropriate.

• Ability to work outside normal office hours when required.

• Knowledge of Microsoft certifications, networking certifications, PowerShell, or Power BI would be advantageous.