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PR/160916 | Senior IT Support Executive
| Location | Malaysia, Kuala Lumpur |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
JOB RESPONSIBILITIES
Manage and maintain the company's IT infrastructure, including servers, networks, firewalls, workstations, and cloud systems.
Provide Level 1 & 2 technical support to employees and management.
Administer Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and Exchange Online.
Manage Active Directory, user accounts, access rights, and security policies.
Implement cybersecurity measures, system updates, patch management, and endpoint protection.
Oversee backup, disaster recovery, and business continuity processes.
Manage IT assets, procurement activities, software licensing, and vendor relationships.
Support business applications, including ERP, HR, and accounting systems.
Coordinate IT infrastructure projects, system upgrades, and digital transformation initiatives.
Conduct IT documentation, user training, and cybersecurity awareness programs.
Monitor system performance and prepare periodic IT operational reports.
Provide after-hours support for critical IT incidents when required.
JOB REQUIREMENTS
Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
Minimum 5 years of experience in IT infrastructure, technical support, network administration, and system administration.
Strong hands-on experience with Microsoft 365, Windows Server, Active Directory, Azure AD / Entra ID, and cloud-based environments.
Good knowledge of networking technologies including TCP/IP, VPNs, firewalls, switches, routers, and Wi-Fi infrastructure.
Experience in cybersecurity, endpoint protection, backup solutions, and disaster recovery planning.
Familiarity with CCTV, access control, IP telephony, and office technology systems will be an added advantage.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication, stakeholder management, and documentation skills.
Able to work independently and manage multiple priorities in a fast-paced environment.
Possess own transport and be willing to travel when required.
#LI-JACMY
#countrymalaysia
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General Requirements
| Minimum Experience Level | Over 6 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | None |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Malaysia, Kuala Lumpur
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Civil Engineering and Construction |
